Wireless providers are unbelievable
I have never understood how an entire industry could get away with completely ignoring and now firing their current clients. It amazes me that you can be a customer of the same wireless provider for years and it means a hill of beans. You can go in to upgrade your account or change phones with one coveat - sign another two year contract! BUT if I had not given them my business for years and not have spent thousands of dollars with them and just walked in off the street I would be handed whatever I want. But screw their current clients. No bonus minutes for being loyal. No discount for being a customer for five years. No customer appreciation party. Hey there’s a novel idea. How about once a year the wireless providers open their stores and provider free appetizers, beer and wine with some live entertainment and thank us for dealing with all the crap we have to deal with as wireless customers?
Well it looks like instead of managing their brand or striving for customer loyalty they are now “firing” their clients because some of us have demands that are unrealistic. Hmmm. I would love to know what those 1000 Sprint customers were asking for. Perhaps they were driven to insanity because of the countless hours they spent on the phone with customer (un)support trying to get someone to help them figure out the ridiculous charges on their bill. Heck, by time you finally speak to a human who speaks the same language as you do you’re cross-eyed and ready to reach through the phone.
Oh wait. It gets worst. While writing this post, I figured I would google “Sprint” under Google News and the story gets worst. Some of the customers that Sprint has fired are U.S. soldiers serving in Iraq. Well guess what Sprint? My contract is fulfilled and I’m getting ready to fire you! Thanks for nothing. I’m now officially a new customer to some other carrier and let’s see what they are willing to give me. Anyone have any recommendations for a new carrier? Is there actually one out there that provides good service and appreciates more than just the next sale?
July 20th, 2007 at 8:32 am
I heard about this! I have been a customer of Alltel for several years and think they provide the best service and coverage of all the companies out there. I sing their praises to anyone complaining of their wireless (non)service. You may want to give them a try.