In an over-communicated world, companies are constantly challenged with leveraging themselves above their competitors. The average person receives more than 1000 messages a day and companies are no longer successful in getting their message noticed. Companies are revisiting the old philosophy of referral marketing or “word of mouth marketing” (WOMM). Used in conjunction with traditional marketing efforts, WOMM can be one of the most effective means of getting your message out.
What is WOMM?
WOMM is a term used to describe activities that generate personal recommendations as well as referrals for companies, their brands, products or services. WOMM promotion is a highly valued communication that comes from a credible source that is unlikely to have an ulterior motive. Consumers value WOMM from friends and family over flashy advertising tactics. This new trend has become a leading resource for consumer information and a driving force in growing companies and their brands.
WOMM is a tool every employee in your company can use to create awareness about your company, products or services. WOMM can happen through face-to-face conversation, Web sites, events, workshops or online communications such as blogging. The key to effective WOMM is to present a clear message about your company each time you communicate with people outside your organization. WOMM is dependent on honesty and promising only what you can deliver.
Ways to Create WOMM
Become involved with social networks in your community. Pay it forward and create an altruistic culture within your organization.
Volunteer to speak at business luncheons, events and clubs. Position yourself in the community as an expert.
Use your Web site as leverage by making it interactive, i.e., create a blog, offer tips, training, etc.
Keep a personal touch in how you interact with your customers. Automation can help streamline business processes but should never replace a one-on-one conversation with a client.
Remember, the power of the human voice and personal contact are the most powerful communication tools a company has!